GBN’s new tracking system improves our customer service

As part of our commitment to our customer service, we have invested in a Fleetmatics tracking system that will be fitted to our entire fleet of lorries by the end of this month.

The tracking system will enable our Customer Service Team to provide accurate delivery/collection times and advise of any delays on site that may affect the customer.

The system also generates detailed reports which include information from driver behaviour to the CO2 output for a specific journey. Along with other data, this should help us to bring down our fuel and insurance costs and demonstrates our FORS (Fleet Operator Recognition Scheme) commitment to Silver and Gold.

Suzanne Clark, GBN’s Business Manager says “Our investment in the Fleetmatics tracking system continues to demonstrate our commitment to providing excellent customer service. Our customers will immediately benefit from knowing when our lorries will arrive and will be kept informed of any delays.”